The Policy of Quality in MAKEKSPRES TRANSPORT is built through the working culture, the awareness of each employee and their continuous education and training, to fulfill our fundamental goal:
CLIENTS COMPLETELY SATISFIED FROM OUR TRANSPORTATION SERVICES in terms of service, transportation price, and obtaining such a quality level so that we remain an appreciated and respected partner in the life and work of all of our customers.
One of the main objectives of MAKESPRES is to achieve maximum satisfaction of its clients, through defining and realizing the following goals for quality management
-Renewing the transport park with new and modern buses
- Introducing latest information technologies in selling and charging transportation, marking and following the driving route of the buses
- Simplifying the processes and eliminating activities that do not create income to 20% in the coming period
- Decreasing mistakes during the processes, that create cost increase
- Increasing travelers’ satisfaction by 5 % every year
- Decreasing the time of the cycle by 10 % compared to last year
For the realization of its objectives = and increase its income MAKEKSPRES is focused on quality, promptness, punctuality.
In order to speed up its development processes and to decrease costs, MAKEKSPRES relies on its employees, to whom it will:
- Provide time and needed resources to fulfill the quality objectives
- Provide additional training for its employees for an easier following and practicing of new working methods
- Create an environment for team work
- Provide information support for improvements in the processes
- Provide a consultant to act as a trainer and a guide to the road of excellence